RESPOND NOW, LLC #

(RESPOND FAST, POSTREMINDER, VOTEREMINDER) #

TERMS OF USE #

Last Updated: June 2026

PLEASE READ THESE TERMS OF USE (“Terms”) CAREFULLY. These Terms govern your use of the Respond Now, LLC website and services, including Respond Fast, PostReminder, and VoteReminder (collectively, the “Services”). By accessing or using this Website, you agree to be bound by these Terms. If you do not agree to these Terms, do not use this Website.

1. Intended Use within the United States #

This Website and Services are intended for use within the United States only. Any personal information collected will be stored and processed on U.S.-based servers. If you access this Website from outside the United States, including the European Union, you consent to the transfer and processing of your data in accordance with our Privacy Policy.

Our Services are not directed to EU residents; however, we apply GDPR principles to any personal data we process from such individuals. Respond Now complies with applicable U.S. state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by CPRA, the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), the Texas Data Privacy and Security Act (TDPSA), and other applicable state privacy statutes. For details on your rights under these laws, please refer to our Privacy Policy.

2. Privacy & Data Security #

Your use of this Website is governed by the Respond Now, LLC Privacy Policy, which outlines how we collect, use, and protect personal data in compliance with applicable federal and state laws, including HIPAA, GDPR principles, CCPA/CPRA, applicable U.S. state privacy laws, CAN-SPAM, and TCPA regulations.

Data Security #

We use industry-standard encryption, access controls, and regular security audits to safeguard personal information. In the event of a data breach affecting your personal information, we will notify you as required by applicable law.

Cookies & Tracking #

Our Website uses cookies and tracking technologies to enhance user experience and analyze site traffic. Certain cookies may constitute “sale” or “sharing” of personal data under California and other state privacy laws. Users may opt out of such tracking via our Cookie Preference Center or by enabling a Global Privacy Control (GPC) signal in their browser. Declining certain cookies may limit some features. See our Privacy Policy for full details.

AI & Automated Data Processing #

Where our Services use AI or automated tools to process personal data, we disclose such processing in our Privacy Policy. Users may have rights regarding automated decision-making under applicable state law; please refer to the Privacy Policy for details.

Data Retention #

We retain personal data only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or as otherwise described in our Privacy Policy.

3. User Responsibilities & Acceptable Use #

By using this Website and Services, you agree:

• Not to engage in fraudulent, deceptive, or illegal activities.
• Not to misuse the Services, including sending spam, violating TCPA/CAN-SPAM laws, or attempting to breach website security.
• Not to use AI-generated outputs from our Services to deceive, impersonate, or mislead any person or entity.
• Not to use the Services in violation of any applicable AI-specific law or regulation, including emerging U.S. federal or state AI regulations.
• To comply with all applicable laws and regulations related to privacy, consumer protection, marketing practices, and AI use.
• To be solely responsible for reviewing, approving, and ensuring the accuracy and legal compliance of any content—including AI-generated content—before using it for any purpose.

Respond Now reserves the right to restrict, suspend, or terminate accounts that violate these Terms.

4. Service Availability & Modifications #

Respond Now aims to maintain a high level of availability but does not guarantee uninterrupted service. We may temporarily suspend access for maintenance, updates, or emergency repairs and will provide commercially reasonable advance notice of significant planned downtime.

Changes to These Terms: Respond Now reserves the right to update or modify these Terms and the Privacy Policy at any time. For material changes, we will provide reasonable advance notice—such as by email or a prominent notice on our Website—prior to the changes taking effect. Continued use of the Website after the effective date of any update constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.

5. Third-Party Services & Integrations #

Our Services may integrate with third-party platforms. Respond Now is not responsible for service disruptions, data breaches, or compliance issues caused by third-party providers. Customers are responsible for ensuring that their use of third-party integrations complies with all applicable regulations, including applicable privacy and AI laws.

6. Limitation of Liability & Indemnification #

6.1 Indemnification #

Customers agree to indemnify and hold Respond Now harmless from any claims, damages, or legal actions arising from their use of the Services, including but not limited to non-compliance with data privacy laws, marketing regulations, AI regulations, or unauthorized use of third-party intellectual property.

6.2 Limitation of Liability #

Respond Now provides the Website and Services “as is”, with no guarantees of uninterrupted access or error-free performance. To the fullest extent permitted by applicable law, Respond Now shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of this Website or Services. Nothing in these Terms limits liability where such limitation is prohibited by law, including applicable consumer protection statutes.

In no event shall Respond Now’s total liability to a Customer exceed the total amount paid by that Customer in the twelve (12) months preceding the claim.

7. Termination & Suspension of Use #

Respond Now reserves the right to suspend or terminate any account at our discretion if we believe the Customer has violated these Terms, engaged in unlawful activity, posed a security risk, or misused any AI or automation features of the Services. Accounts may also be terminated due to non-payment or fraudulent activity. Where practicable, we will provide notice prior to termination.

8. AI & Automation Disclaimer #

Some features within the Services utilize automation or AI-based tools. Customers acknowledge and agree to the following:

• Accuracy: AI-generated content and automated outputs may be inaccurate, incomplete, or outdated. Customers should not rely on AI-generated content for legal, medical, financial, safety-critical, or other high-stakes decisions without independent verification.
• Human Review Required: Customers are responsible for reviewing, approving, and ensuring the compliance and accuracy of any AI-generated content before use or publication.
• No Guarantee: Respond Now does not warrant that AI-generated outputs will be suitable for any particular purpose.
• Personal Data: Where AI features process personal data, such processing is described in our Privacy Policy. Applicable state laws may provide rights regarding automated decision-making; please refer to the Privacy Policy for details.
• Regulatory Compliance: Customers are responsible for ensuring their use of AI-generated outputs complies with all applicable laws, including emerging U.S. and international AI regulations.

9. Accessibility #

Respond Now is committed to making its Website and Services accessible to users with disabilities. We strive to conform to Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. If you experience accessibility barriers or need assistance, please contact us at the address below.

10. Children’s Privacy #

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately so we may take appropriate action in compliance with the Children’s Online Privacy Protection Act (COPPA).

11. Dispute Resolution & Governing Law #

Informal Resolution #

Before initiating arbitration, you agree to contact Respond Now at privacy@respond-now.com and attempt to resolve the dispute informally for at least thirty (30) days. Respond Now will use good-faith efforts to resolve the issue during this period.

Binding Arbitration #

If informal resolution fails, any disputes shall be resolved through binding arbitration under the then-current AAA Rules (including the AAA Consumer Arbitration Rules where applicable) in Alameda County, California. The arbitrator shall have authority to award any relief that a court could award. This arbitration clause applies to individual disputes only; class action arbitration is not permitted.

Exceptions #

Binding arbitration does not apply to: (a) intellectual property disputes; (b) claims eligible for small claims court; or (c) applications for emergency injunctive relief.

Governing Law #

These Terms are governed by the laws of the State of California, without regard to its conflict of law principles.

12. Cross-Reference to Privacy Policy #

For more details on data collection, usage, security, cookies, international data transfers, data retention, your rights under applicable law (including GDPR, CCPA/CPRA, VCDPA, CPA, TDPSA, HIPAA, CAN-SPAM, and TCPA), and AI data processing, please refer to the Respond Now, LLC Privacy Policy, available on our Website.

Contact Information:

Respond Now LLC

435 Boulder Ct, #100
Pleasanton, CA 94566

Email: privacy@respond-now.com

By using this Website, you acknowledge that you have read and understood these Terms and agree to comply with them.

Copyright © Respond Now LLC. All Rights Reserved.